A travel agency for Australia, New Zealand and the Pacific Islands

GENERAL INFORMATION, TERMS AND CONDITIONS

Australian Natural Adventures wants you to enjoy your trip and your anticipation of it. Please read the following carefully to ensure you are aware of all aspects of your travel arrangements with us, and contact us if you have any questions.

SERVICES INCLUDED
Services included in travel arrangements made by Australian Natural Adventures (the Pacific Region operating name of Nature Travel Specialists, LLC) are limited to those described in the supplied itinerary. No other services are included or implied. Please check your itinerary and/or tickets carefully for errors or omissions upon receipt, and contact us if necessary.

NOT INCLUDED
Travel insurance.
Fees for passports and/or visas.
US and foreign airport departure taxes, reciprocity tax, domestic air taxes, GST taxes (unless otherwise noted) and security taxes. Where such fees and taxes accompany air or other services they will be charged on a separate line of your invoice, and are subject to change.
Tips to drivers and guides.
Items of a personal nature such as laundry, equipment rental, phone calls, beverages, camera fees etc.

DEPOSITS AND PAYMENTS
A deposit of $400 per person is required when Australian Natural Adventures has been requested to make travel arrangements (“time of booking“). Once travel arrangements have been confirmed with suppliers a further payment of 10% of the total arrangement cost not including taxes may be required. On certain programs or arrangements where suppliers require immediate deposits, such deposits will be additional to the $400 deposit. Final payment for all land and air arrangements will be due 60 days prior to travel. All land arrangement payments are to be made by check unless other arrangements are made with Australian Natural Adventures. All costs reflect a discount of 3.5% for payment by check; no discount is available if payment is made by other means. Air tickets can usually be paid by credit card at the discounted price; credit cards may not be used for certain special fares unless prior arrangements are made. Airlines do not guarantee ticket prices until tickets are paid for; therefore quoted prices for airline tickets are subject to variation until ticketed. If ticketing occurs prior to usual final payment date the full price of the ticket including taxes is due at that time. All costs are accurate at time of travel arrangement; however as many arrangements are made well in advance of travel any fluctuations in exchange rates or costs received by Australian Natural Adventures may result in changed pricing; such reasonable changes are expressly agreed to by you. ANA arranges travel in a number of ways include direct with operators and via in-country packagers. In all cases terms are confidential; for this reason an itemized breakdown of individual costs cannot be given. Some programs sold by Australian Natural Adventures may have minimum numbers, and may be subject to cancellation or re-pricing if numbers fall below the minimum. Please note that in some circumstances such re-pricing is part of the tour agreement and does not justify withdrawal from the tour.

CANCELLATIONS
All cancellations must be made in writing and are effective upon receipt in our office. The following fees apply and are per person:

$150 from time of booking until 90 days prior to departure, plus any additional cancellation fees imposed by suppliers
15% of total costs, plus any additional cancellation fees imposed by suppliers, from 89 to 45 days prior to departure
Full penalty form 44 to 0 days prior to departure.

Australian Natural Adventures will make good faith efforts to secure refunds from its travel suppliers, and these will be refunded to you subject to the above penalties and at Australian Natural Adventures’ discretion. Please note that no claim is made that such refunds will be available or made.

Many tour suppliers reserve the right to cancel any tour. Should a tour be cancelled, Australian Natural Adventures will inform you of any such cancellation when we are so informed, subject to reasonable working delay. Under such circumstances the supplier will usually refund the full trip cost; however any additional costs such as non-refundable air tickets or penalties, insurance and additional incurred costs are not refundable by either the supplier or Australian Natural Adventures. Under these circumstances Australian Natural Adventures will waive its usual cancellation fees.

Transfers of tours or other travel arrangements to different dates are subject to a 5% transfer fee, plus any fees or penalties imposed by tour suppliers, hotels, airlines etc.

AIRLINE TICKETING
Australian Natural Adventures and its affiliates act as agents only for airline carriers; all tickets are subject to the rules, restrictions and penalties of the individual carrier. Please note that international and overseas airlines may have different rules, restrictions and responsibilities to those based in the US. Changes made after tickets are issued are subject to penalties. If a non-refundable ticket is purchased or a ticket subject to airline penalties is purchased and there are subsequent changes, all fees are the responsibility of the traveler. Air arrangements made by Australian Natural Adventures have been designed to allow for legal and comfortable connection times; however we are not responsible for missed connections and any subsequent travel arrangements and/or costs necessary to continue with your travel arrangements. Where US domestic tickets are issued in conjunction with international tickets any missed connections due to airline delays or weather are usually dealt with by the delivering airline; in most cases they will assist you in making a connection that will help you get to your destination. If not please contact us for further assistance.

TRAVEL DOCUMENTS
A US passport valid for 6 months beyond your planned return date is essential. A visa or an Electronic Travel Authority (ETA) is necessary for Australia. If you would like Australian Natural Adventures to arrange this ETA, please indicate this on the separate deposit form. This service is not available to some nationalities. The Australian Government’s supplier charges a $AU20 ETA processing fee for this service, which we pass on to you if you do not purchase your international air through us. You can also apply to an Australian Consulate for a visa at no charge. Australian Natural Adventures is not responsible for entry refusal or subsequent costs due to the lack of a Visa/ETA; it is the responsibility of the traveler to confirm that they have a valid Visa/ETA. No visa is necessary for New Zealand or Fiji for US citizens. For those with non-US passports, please contact a New Zealand or Fijian Consulate for appropriate requirements. If you are traveling with minors you should contact your international carrier for specific requirements; usually a notarized letter from the parent(s) and suitable photo ID is required. For safety and ease of travel we strongly recommend minors have their own passport; please contact the appropriate embassy for acceptability if you have a family passport.

HEALTH REQUIREMENTS
No health precautions are necessary for Australia, New Zealand or Fiji. Travelers who have been in yellow fever areas, or where other certain diseases are prevalent may face certain restrictions. Please make us aware if you have been in such areas within the last 6 months, but it is the responsibility of the traveler to be aware of any restrictions that may apply, and take measures accordingly. No refunds will be given for refusal of entry due to these circumstances. The CDC website has current information regarding overseas travel. As we cannot know your personal medical condition, you here certify that you are aware of the activities included in this tour/travel and are capable of participating in them.

INSURANCE
We highly recommend travel, personal and property insurance, as your personal insurance may contain limitations.

RESPONSIBILITIES, TERMS AND CONDITIONS
Australian Natural Adventures/Nature Travel Specialists LLC, its affiliates, cooperating airlines and agencies (hereinafter referred to as THEY) act only in the capacity as agents in all matters of transportation and tour operations, and THEIR liability is limited to the terms of airline tickets and/or supplier agreements. THEY are not liable for any expenses or injuries due to delays, inconveniences, accidents, expenses or mishaps of any kind whatsoever resulting entirely, or in part, from the negligence of Australian Natural Adventures/Nature Travel Specialists LLC or others or from causes beyond THEIR control. THEY can accept no liability or responsibility for injuries, losses or additional expenses due to delays or changes in air or other services, acts of God, sickness, weather, strike, war, terrorism, quarantine, theft, civil unrest, or other causes over which THEY have no control. The right is reserved to substitute accommodations or other modes of transportation and to make any changes in the itinerary where deemed necessary or caused by changes in air schedules. On some activities it may not be possible to accommodate persons with severe health problems or physical disabilities. It is the traveler’s responsibility to judge the appropriateness of these travel activities to their physical capabilities. THEY take no responsibility for special arrangements or problems incurred by travelers physically unable to participate in the planned activities. No refund can be made for the absence from planned activities or failure to participate in planned activities unless arrangements are made at the time of booking; such arrangements may not be possible. The right is reserved to decline, accept or retain any person as a traveler for any reason which affects the operation of the planned activities or the rights and/or enjoyment of other travelers. THEY will not discriminate against any individual because of race, sex, creed or nationality. A refund of the cost of recoverable land and/or air services is the limit of THEIR liability. THEY reserve the right to take photographic or film records of any trip or traveler, and may use the record for promotional and/or commercial purposes. All contracts for services provided by Australian Natural Adventures/Nature Travel Specialists and its affiliates are entered into in the state of Alabama and all parties to such contracts submit to the exclusive jurisdiction of the courts of the state of Alabama.